At Frost Freeze Candy, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with an item, please review our refund and returns policy below.

1. Right to Cancel

• Period: You have the right to cancel your order within 24 hours without giving any reason.
• Method: To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g., a letter sent by post or email).

2. Effects of Cancellation

• If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

3. Returns

• Conditions: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and sealed.
• Time Limit: Returns must be made within 30 days of the purchase date.
• Process: Please contact [info@frostfreezecandy.co.uk] to initiate the return process.

4. Refunds

• Inspection: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• Approval or Rejection: We will also notify you of the approval or rejection of your refund.
• Processing: If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

5. Exchanges

• We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [info@frostfreezecandy.co.uk].

6. Shipping Returns

• Responsibility: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Considerations: If you are shipping an item over a certain value, you should consider using a trackable shipping service or purchasing shipping insurance.

7. Non-returnable Items

• Please note that certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products).

8. Need Help?

• Contact Information: For questions related to refunds and returns, please contact us at [info@frostfreezecandy.co.uk] or by mail at [7 Ballyduff Road BT36XW].